Refund policy

• Delivery Time : Purchased item will be delivered to designated commercial/residential address within 7-14 working days (except Saturday, Sunday, and Public Holidays) after receiving Order Confirmation email.
• Order cut-off time is 6:00pm on every working day (except Saturday, Sunday, and Public Holidays); orders made after 6:00pm will be considered as order made on the following working day.
  
• Each order is for one delivery location (commercial/residential area); no delivery service for restricted areas and outlying islands.
• Attention : If the delivery address is a residential address, please do not write company name on the recipient information.
• For any unsuccessful delivery due to incorrect or incomplete information provided, JOY & PEACE will not be responsible for any refund or re-issue of goods. In case the parcel have been returned, additional surcharge will be applied for re-delivery.
  
• For free-in-store exchange, we currently accept change of shoes size only. Please contact our customer service team at cs@joy-peace.com within 7 days from delivery. The returned item(s) must be unused and in its original packaging. Our customer service staff will inform you whether the returned goods have been accepted so that you can exchange the shoes at stores.