DELIVERY & RETURNS


  • Delivery Time : Purchased item will be delivered to designated commercial/residential address within 7-14 working days (except Saturday, Sunday, and Public Holidays) after receive Order Confirmation email.
  • Each order is for one delivery location (commercial/residential area); no delivery service for restricted areas and outlying islands.
  • Attention : If the delivery address is a residential address, please do not write company name on the recipient information.
  • For any unsuccessful delivery due to incorrect or incomplete information provided, JOY & PEACE will not be responsible for any refund or re-issue of goods. In case the vouchers have been returned, additional surcharge will be applied for re-delivery.
  • We have 7 days from the shipping date to exchange your purchase from joy-peace.com free of charge. Please contact our customer services by phone +852 2489 8005. The returned item(s) must be unused and in its original packaging. Our staff will inform you whether the returned goods have been accepted after inspecting the goods.

  • 送貨時間:貨品將於訂單確認電郵發出後的 7 -14 個工作天內(不包括星期六、日及公眾假期)安排送遞。
  • 每張訂單只接受一個商業/住宅地址送券點;送貨範圍不包括禁區及離島。
  • 請注意: 若收件人地址為住宅地址,請不要在收件資料填寫公司名稱。
  • 如因訂購人提供不全面或不正確之資料而導致送遞遺失,Joy &Peace 將不會負上任何責任及不會退還已繳付之款項和重新發出貨品。如被退回,而要再次送遞,需收取額外附加費。
  • 根據我們的換貨或退貨政策,閣下可透過電話 (852) 2489 8005 聯絡我們客戶服務部。已購買之產品送達 7 天後恕不接受退貨。我們將確定被退回的產品是否處於原狀,即與原先購入時相同的狀態。