DELIVERY & RETURNS


  • Delivery Time : Purchased item will be delivered to designated commercial/residential address within 5 working days (except Saturday, Sunday, and Public Holidays) after receive Order Confirmation email.
  • Order cut-off time is 11:00pm on every working day (except Saturday, Sunday, and Public Holidays); orders made after 11:00pm will be considered as order made on the following working day.
  • Each order is for one delivery location (commercial/residential area); no delivery service for restricted areas and outlying islands.
  • Attention : If the delivery address is a residential address, please do not write company name on the recipient information.
  • For any unsuccessful delivery due to incorrect or incomplete information provided, JOY & PEACE will not be responsible for any refund or re-issue of goods. In case the vouchers have been returned, additional surcharge will be applied for re-delivery.
  • For free-in-store returns, please bring the receipt along with the item(s) you wish to exchange within 14 days from delivery. The returned item(s) must be unused and in its original packaging. Our staff will inform you whether the returned goods have been accepted after inspecting the goods.
  • 送貨時間:貨品將於訂單確認電郵發出後的5個工作天內(不包括星期六、日及公眾假期)安排送遞。
  • 每日截單時間為下午11時正; 下午11時後的訂單將於下一個工作天處理。
  • 每張訂單只接受一個商業/住宅地址送券點;送貨範圍不包括禁區及離島。
  • 請注意: 若收件人地址為住宅地址,請不要在收件資料填寫公司名稱。
  • 如因訂購人提供不全面或不正確之資料而導致送遞遺失,Joy &Peace 將不會負上任何責任及不會退還已繳付之款項和重新發出貨品。如被退回,而要再次送遞,需收取額外附加費。
  • 可憑單據正本於收到貨品當日起計14日內於香港任何一間門市換貨,請保持商品全新包裝完整,門市職員會進行驗貨,確認商品是否符合換貨標準。